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Bad (and Confusing) News from Sephora

So the latest is that Sephora will now be opening a warehouse in Canada so that they can ship products from here.  Theoretically this is good: it means that if you order something online, you should be getting it quicker and it means that there’s less impact on the environment as well.

However, Sephora is also changing their return policy: returns will now need to be received within 30 days of purchase instead of the 60 days that they allowed us before.

That’s not even the bad news.  The bad news is that Sephora will not be shipping certain products because they don’t comply with Canadian packaging laws.  These include the following brands:

  • Bobbi Brown (select products)
  • Bvlgari
  • CHANEL
  • Clarisonic
  • Clinique
  • Donna Karan
  • Giorgio Armani
  • Illamasqua (select products)
  • Lancôme (select products)
  • Laura Mercier (select products)
  • LAVANILA
  • L’Occitane
  • Michael Kors
  • Murad
  • Narciso Rodriguez
  • Perricone MD (DMAE products only)
  • Ralph Lauren
  • Shiseido (select products)
  • Silk’N

So the confusing part is that you’ll notice brands on the list that are readily available here – Giorgio Armani, Chanel, and Clarisonic, just to name a few, so why won’t Sephora be selling them?  I don’t have an answer for you but I’m wondering what Sephora will be putting on their shelves if these products aren’t there.

I’m guessing that where it says “select products” it probably has to do with labelling sunscreen ingredients – our regulating body was different rules than those in the U.S. and to get your product approved with sunscreen takes much more time and effort.

I’ve also noticed that certain products from the brands above are listed as being “out of stock” on the Canadian website – so if you want to stock up by ordering online, it seems like it’s too late.  Something that I just ordered last week is not available anymore, unless I order it in the U.S.!

Lets see how this shakes down, but in the meanwhile, stock up on what you need if you’d rather buy it at Sephora!

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11 Responses to Bad (and Confusing) News from Sephora


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